Privacy policy

Last Updated: August 26, 2026

CÔNG TY TNHH ÍT ÍT VIỆT NAM (Tax Code: 0319210516; Registered Address: L17-11, Tầng 17, Tòa nhà Vincom Center, 72 Lê Thánh Tôn, Phường Sài Gòn, TP Hồ Chí Minh, Việt Nam; "we," "us," or "the Company"), operating as ít ít Việt Nam, operates this store and the website ititvietnam.com (together with all related information, content, features, tools, products, and services, the "Service"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise transact through the Service, or otherwise communicate with us.

This Privacy Policy has been prepared in accordance with Vietnam's Decree on Personal Data Protection (Nghị định 13/2023/NĐ-CP) and Decree on E-Commerce (Nghị định 52/2013/NĐ-CP, as amended). In the event of any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using or accessing the Service, you are deemed to have understood the contents of this Privacy Policy. However, for any processing that requires explicit consent under applicable law (for example, via a checkbox), we will separately disclose that requirement and obtain your consent individually.

Personal Information We Collect or Process "Personal information" means information that identifies, or could reasonably be linked to, you or another individual. We may collect or process the following categories of personal information:

  • Contact Information: your name, address, billing address, shipping address, phone number, and email address
  • Financial Information: credit or debit card details, payment information, transaction details, payment method, and payment confirmation (payments are processed not by us but by payment service providers, and we do not retain your card number itself)
  • Account Information: username, password, security questions, and account preferences
  • Order Information: browsing, cart, wishlist, purchase, return, exchange, and cancellation history
  • Communications with Us: the content of your inquiries to customer support, etc.
  • Device Information: device, browser, and network connection information, IP address, and other identifiers
  • Usage Information: information about how, when, and where you access and navigate the Service

Sources of Personal Information

Directly from you: when you create an account, use the Service, or contact us, etc.

Automatically through the Service: from your device, and through technologies such as cookies

From our service providers: payment processors, shipping carriers, analytics providers, etc.

From our partners and other third parties

How We Use Your Personal Information We use personal information for the purposes below. For each purpose, we obtain your consent to the extent necessary, or limit our use to what is necessary to perform our contractual obligations.

  • Providing and Improving the Service: contract performance, payment processing, order fulfillment, account management, arranging shipping, handling returns and exchanges, responding to reviews, etc.
  • Security and Fraud Prevention: account authentication, providing a secure payment and shopping experience, and detecting, investigating, and responding to fraud
  • Communicating with You: providing customer support
  • Legal Reasons: complying with applicable law, responding to lawful requests from government authorities, and resolving disputes

Disclosure of Personal Information We may disclose personal information to third parties in the following circumstances. We do not "sell" personal information.

  • Vendors that provide services on our behalf (payment processing, data analytics, customer support, cloud storage, shipping, etc.)
  • Where you have instructed, requested, or consented to our disclosing specific information to a third party (for example, for shipping or social media integration)
  • In connection with a business transfer (such as a merger), or where necessary to comply with a legal obligation (such as a subpoena)

Cross-Border Transfer of Data Some of the service providers we use (such as payment processors and analytics tools) are located outside Vietnam, and your data may be processed and stored on servers located outside Vietnam.

Data Retention We retain personal information for as long as necessary for the following purposes:

  • Account Information: for as long as your account exists, or for a reasonable period after we receive a deletion request
  • Transaction Records and Accounting Documents (such as invoices): for the period required under Vietnam's accounting and tax laws
  • Other Information: for as long as necessary to resolve disputes or comply with legal obligations

Children's Data The Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child's personal information has been provided to us, a parent or legal guardian may contact us at the address below, and we will take steps to delete it.

How We Protect Your Information No security measure is perfect, and we cannot guarantee "perfect security." We recommend using a secure means of communication when sending us sensitive information.

Your Rights You may have the following rights with respect to your personal information. These rights are not absolute and may be subject to exceptions under applicable law:

  • Right to Be Informed: the right to know how we process your personal information
  • Right to Consent and to Withdraw Consent: the right to consent to the processing of your personal information, or to withdraw your consent at any time
  • Right of Access: the right to request access to the personal information we hold about you
  • Right to Rectification: the right to request correction or updating of any inaccurate personal information we hold about you
  • Right to Erasure: the right to request deletion of the personal information we hold about you
  • Right to Restrict Processing: the right, in certain circumstances, to request that we suspend the processing of your personal information
  • Right to Object: the right, in certain circumstances, to object to the processing of your personal information
  • Right to Data Portability: the right to receive a copy of the personal information we hold about you and to have it transferred to another service
  • Right to Claim Compensation: the right to seek compensation if you suffer damage as a result of the processing of your personal information

We will not treat you unfavorably for exercising any of these rights. Where required by law, we may verify your identity before acting on your request.

Complaints If you have any concerns about how we handle your personal information, please contact us at the address below. We will respond to your inquiry within a reasonable period after receipt. Within Vietnam, matters relating to personal data protection fall under the jurisdiction of the Ministry of Public Security (Bộ Công an), while matters relating to consumer protection and e-commerce fall under the jurisdiction of the Ministry of Industry and Trade (Bộ Công Thương).

Links to Other Websites The Service may contain links to websites operated by third parties. For any sites that are not affiliated with or controlled by us, please review their respective privacy policies. We are not responsible for the content, privacy practices, or security of those sites.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revised version will be posted on this website, and the "Last Updated" date will be revised accordingly.

Company Information and Contact Operator: CÔNG TY TNHH ÍT ÍT VIỆT NAM Tax Code: 0319210516 Registered Address: L17-11, Tầng 17, Tòa nhà Vincom Center, 72 Lê Thánh Tôn, Phường Sài Gòn, TP Hồ Chí Minh, Việt Nam If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@ititvietnam.com.